Sofica Group is the fastest growing BPO company on the Bulgarian market. We are a well-established employer on the Bulgarian market and we provide work to more than 350 people.
One of the most important success factors in the outsourcing business is the people factor. We are proud of our team of young and talented multilingual speakers. We value our people by investing in their future. We provide our employees with learning and development opportunities that give them a growth oriented culture and a stimulating and positive work environment.
Sofica Group strives to offer the highest quality of services meeting the world standards in the industry for data privacy and protection. The company’s unique competitive advantages are:
- Rich expertise in CRM and telemarketing
- Rich vertical industry experience in the telecom, utilities and IT sectors
- Highly competitive cost base
- Multilingual staff, covering all major European languages
- State-of-the-art Cisco and HP call centre equipment and software
- Information security according to the world standards
- Strong management and excellent track record
- Continuous commitment to quality and improvement
- Capability to attract and retain motivated and qualified staff
